Business Classes
Learn to Navigate Conflict with Confidence.
Monument Solutions LLC offers practical, skills-based classes for individuals and organizations ready to handle conflict, communication, and workplace challenges — before they escalate.
Our Approach
Education as a Tool for Resolution
Conflict is inevitable. How you respond to it is a skill — and skills can be learned. Our business classes are designed to give individuals, teams, and organizations the practical knowledge and frameworks they need to handle conflict constructively, communicate more effectively, and build stronger professional relationships.
Drawing on Samantha Anderson's background in psychology, human resources, and over a decade of experience in high-stakes professional environments, each class is grounded in real-world application — not just theory.
Monument Solutions LLC classes are educational in nature and do not constitute legal advice, therapy, or professional counseling. Participants should consult licensed professionals for legal, mental health, or medical concerns.
Curriculum
Available Classes
$25 per class · 1 hour · Virtual only
Handling Business Conflict
Designed for business owners, managers, and team leads, this class covers the fundamentals of workplace conflict — what causes it, how it escalates, and how to address it early.
Topics covered
- Root causes of workplace conflict
- Early warning signs and intervention
- De-escalation techniques for managers
- When to mediate vs. when to escalate
- Documenting and resolving disputes professionally
Handling Personal Conflict
This class helps individuals understand their own conflict style and develop healthier, more productive ways to navigate disagreements in personal and professional settings.
Topics covered
- Understanding your conflict style
- Emotional regulation during disagreements
- Active listening and empathy in conflict
- Setting boundaries without escalating
- Moving from positions to interests
Communication in the Workplace
Poor communication is the root of most workplace conflict. This class teaches participants how to communicate with clarity, intention, and professionalism.
Topics covered
- Clear and assertive communication
- Navigating difficult conversations
- Giving and receiving feedback constructively
- Written vs. verbal communication best practices
- Cross-functional communication strategies
Negotiation Fundamentals
Negotiation is a daily business skill — whether you're closing a deal, resolving a vendor dispute, or navigating a salary conversation. This class introduces interest-based negotiation principles.
Topics covered
- Positions vs. interests in negotiation
- Preparing for a negotiation
- Creating value for both parties
- Handling impasse and difficult tactics
- Closing and documenting agreements
Conflict Resolution for HR Professionals
Built for HR professionals and people managers, this class covers the tools and frameworks used by professional mediators and conflict resolution specialists.
Topics covered
- Mediation principles for HR contexts
- Conducting internal investigations with neutrality
- Managing high-conflict employees and situations
- Building a conflict-resilient workplace culture
- Ethical considerations in HR conflict
Building a Conflict-Resilient Team
Designed for teams and departments, this class helps participants develop shared language around conflict, build trust, and establish norms for handling disagreements productively.
Topics covered
- Team conflict dynamics and patterns
- Building psychological safety
- Establishing team communication norms
- Collaborative problem-solving strategies
- Creating a team conflict resolution agreement
Delivery Options
How Classes Are Delivered
100% Virtual
All classes are held virtually via secure video platform. No travel required — join from anywhere.
1 Hour Per Class
Each class is designed to deliver focused, practical content in a single 60-minute session.
$25 Per Class
Flat rate of $25 per class, per participant. No hidden fees. Contact us to inquire about group pricing.
Individual or Group Enrollment
Individuals can enroll in any class. Organizations can book private group sessions for their teams — contact us to schedule.
Ready to build your conflict skills?
Contact us to inquire about class schedules, private group bookings, or a custom curriculum for your organization.